HOW DO I WATCH VIA CHROMECAST?

HOW DO I WATCH VIA CHROMECAST ON MY DESKTOP?

If you have a Chromecast device, you can use that in conjunction with the Google Chrome desktop browser to watch content on your TV.
Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.
Additionally, it is not possible to Chromecast via a mobile web browser (including Chrome) on iOS.
From your desktop Chrome browser (computer)
There are two ways to Chromecast a video to your TV screen: cast the entire browser window or cast from the video player. Note that both methods require your computer and your Chromecast device to be connected to the same local network. 
Cast the browser tab
By casting your browser tab, you would also be able to control the player via the browser just as you would if you were watching on your computer. When selecting this method, only the selected tab will cast; while you can navigate to other tabs on your computer, these will not be cast to the TV. 
Additionally, if you navigate away from the player within the selected tab (i.e. load a different website), the video will no longer cast to your TV.

1. On the video page, open the Chrome menu in the upper right corner of the window (or open the View menu at the top) and select Cast.

2. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.

3. To pause, fast-forward, or rewind, use the player controls within the browser tab.

4. To disconnect from Chromecast, click the blue Stop icon next to your casting destination in the menu.

Cast the player

When casting via this method, you can navigate away from the tab with the video playing and the video will continue to play on the TV screen. However, doing so would disconnect the player controls from the video on the screen and you would lose the ability to pause or scrub via the player options on the screen. To regain these controls, you would need to reset the Chromecast connection (i.e. stop casting and start again).

On the video page, hover the cursor over the player so that the player controls appear. If you see the Chromecast icon in the bottom right corner, you can cast the player via this method.

1. Click the Chromecast button on the player to open the Cast tab. Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will start playing on your TV.

 2. To pause, fast forward, or rewind the video, use the player controls on your desktop screen.

 3. To disconnect from Chromecast, click the Chromecast icon within the player, then select the blue Stop       icon next to the casting destination.

Control captions when casting

Captions, if available, can be controlled directly within the player in the desktop browser when you are casting. They cannot be controlled on the TV screen.

CHROMECAST YOUR ANDROID DEVICE'S SCREEN

Android includes the ability to Chromecast your device's screen. If you have an Android device and a Chromecast device, you can use this method to watch videos on your TV.
First, make sure your device meets the following specifications:

• Casting your Android screen is available on devices running Android 5.0 or higher.
• Turn off "Power Saving Mode" on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.
• Important: The "Microphone" permission in the Google Play Services app needs to be turned on to successfully use the 'Cast Screen/Audio' feature with Chromecast. If you don't have this permission turned on, the Cast Screen session will immediately disconnect after trying to connect.
• To turn on microphone permissions:

1. On your Android device, tap Settings.
2. Scroll down and tap Apps > Google Play Services > Permissions.

1. Look for "Microphone" and slide the slider On.

To cast your screen from your Android device:

1. Connect your Android device to the same Wi-Fi network as your Chromecast device.
2. Open the Google Home app and go to the Account tab.
3. Scroll down and look for Mirror device and tap on it.
4. Tap on the CAST SCREEN/AUDIO button.
5. Select your Chromecast device.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

 

CHROMECAST FROM ANDROID DEVICE'S CHROME BROWSER

If you have an Android device, you can Chromecast from the mobile Chrome browser to a Chromecast device connected to the same local network. 
Unfortunately, this method is not supported on iOS.

 

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise. Only external Chromecast devices are officially supported. While there is no comprehensive list of supported and unsupported models, if you provide the model number to our Support team, we are happy to check for you.

 

When casting via an Android Google Chrome web browser, you can navigate away from the video in the tab that is casting and the video will continue to play on the screen. However, this will then disconnect the player controls from the video on the screen, and you will lose the ability to fast forward, rewind, or pause via the player options on the screen if you return to it. To retrieve these, the Chromecast connection will need to be reset.

1. Open the video page in Google Chrome on your Android device.
2. On the video page, tap on the player so that the player controls appear on the screen. If Chromecast is available, the icon will appear on the bottom right of the player.

3.Tapping this icon will open the Cast to menu. Tap on the desired Chromecast destination to start Chromecasting the video open in your browser to the TV. 

4. To fast forward, rewind, and pause the video, tap on the player in the mobile Chrome browser to use the player controls. There are no fast forward or rewind buttons using this Chromecasting method so you will need to tap to a spot on the progress bar to jump to different parts of the video.

5. When the player controls are not activated, you will see a 'Casting' message on the player instead indicating where the video is currently casting.

6.To disconnect from Chromecast, tap the Chromecast button within the player, then tap the Stop casting option that appears. 

Control captions when casting

Captions, if available, can be controlled directly within the player in the mobile browser when you are casting. They cannot be controlled on the TV screen.

Search the Help Center to find answers or, if you're still having trouble, contact us.